Exploring new opportunities

Hi, I’m Marissa. I untangle complex experiences.

Hi, I’m Marissa. I untangle complex experiences.

Senior Product Designer turning complicated workflows into simple, accessible, and engaging products.

Marissa Jones Headshot

🛠️ Systems thinker

Crazy cat lady 🐈‍⬛

User advocate 🙋🏻‍♀️

How I work

Every project is different, but these six habits show up in all of them, from enterprise tools to AI assistants.

01

Listen first

Talk to users, stakeholders, and devs to learn what’s really broken before I get to solutions.

02

Frame the problem

Turn findings into a clear problem, goals, and what success looks like.

03

Map the flow

Sketch user flows and wireframes, and for AI, the rules of the conversation.

04

Design in the system

Build on the design system, with accessibility and dark mode included from the start.

05

Prototype and test

Put clickable flows in front of people, then refine what trips them up.

06

Hand off and follow through

Annotated specs, open questions flagged, and close partnership with engineering until it ships.

My work

Projects I’m proud of.

A little about me ✨

I’m a senior product designer who turns complexity into clarity. By combining research, strategy, and systems thinking, I create accessible, intuitive experiences that work better for people and businesses.

Product strategy

User research

Interaction design

Design systems

Prototyping

Workshop facilitation

Mentoring

Figma

What I believe

Clarity over cleverness

If people have to think about the interface, it isn’t done yet.

Accessible by default

WCAG goes in at the start, not added at the end.

Systems, not screens

Each design should make the next one easier.

Where I’ve worked

Senior Product Designer · Think Company · 03/26 – 11/26

Led end-to-end UX for AI-driven and enterprise experiences for a telecom client, defining interaction patterns for autonomous workflows and human-in-the-loop systems. Ran research and workshops, and delivered accessible prototypes, flows and design systems in Figma.

Senior UX Designer · Seaside Sustainability · 01/25 – 03/26

Owned end-to-end product design for a WebGIS platform that powers community environmental cleanups, from UX strategy and success metrics to research and testing. Built the design system, prototypes and service blueprints that sped up development.

Senior UX Designer · Bright Horizons · 06/22 – 01/24

Led UX strategy and design for two responsive web apps, raising user engagement by 28%. Built a cross-product design system, ran research and WCAG AAA accessibility audits, and mentored junior designers.

UX Designer · Sangoma Technologies · 05/19 – 05/23

Designed 10+ B2B websites and international variants, using analytics, heatmaps and A/B tests to lift conversion and engagement 10–16% each quarter and organic traffic 23% a year. Also led the partner portal that cut partner-management workload by 42%.

UX Designer · Polaris Sensor Technologies · 09/17 – 05/19

Designed software for a government research lab, from personas and journey maps to high-fidelity mockups. Delivered websites, 3D models, video and marketing collateral that grew contract acquisition by 13%.

What it’s like to work with me

A few words from managers and teammates, shared on LinkedIn.

She’s the type of designer that shows up to her job with a positive attitude and navigates even the most difficult challenges with grace. That said, she is also unafraid to raise concerns and project risks when the situation calls for it.

Allison Drechsler

Senior Design Manager, Think Company · My Manager

She brings a strong UX perspective to everything she works on, with a particular strength in accessibility and advocating for the people actually using the experiences we’re designing.

Daniella Mosca

Senior User Experience Designer · Fellow designer on a client project

I credit her for my technical knowledge on why the details truly matter for customers in a digital experience … Marissa is an inspiring leader and team player that always made those around her feel included and appreciated.

Jessica Campas

Director of Marketing · Worked together at Sangoma

I can ask her anything under the sun about UX, and she has a detailed answer for everything. … She always has wonderful ideas and gives thoughtful and constructive feedback.

Alexandria Wyatt

Experience Designer II · Worked together at Bright Horizons

Off the clock

Meet the design review committee

Nova

Cosmo

Juno and Luna

Houseplants

Gardening

Baking

Traveling

Cozy gaming

Football

👋 Say hi

Let’s create experiences that matter.

I’m taking on a few projects and full-time roles for the new year. Tell me what you’re building.

☕ Coffee chats welcome

🤝 Collaborator at heart

Made with care and a lot of sparkles, 2026

Made with care and a lot of sparkles, 2026